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Do some customers deserve better service?
illustration by http://www.flickr.com/photos/davegray/ Which customer would you rather deal with: the one who tells you what’s wrong or the one who buys faithfully and then leaves without prior...
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Image may be NSFW.
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Customers are precious
“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends” – Jeff Bezos It’s easier to keep a...
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